Application of QFD in Tanri Abeng University

Abstract

The university produces employee to work in industry. The challenge for the university is
producing the graduate who has a skill that industry need. The university needs to develop
quality of services. This research applies a Quality Function Development (QFD) method to
develop quality improvement of university. The finding of this reasearch shows that the
university has to develop curriculum, facility availability, lecturer capability and
extracurricular activities.