Dwi Syafitri, Shifa, and Bonifasius MH Nainggolan. “SERVICE QUALITY AND POSITIVE WOM INCREASING CUSTOMER SATISFACTION: PURCHASING DECISION AS INTERVENING VARIABLE”. Journal of Management and Leadership 6, no. 2 (November 30, 2023): 42–62. Accessed May 31, 2025. https://jurnal.tau.ac.id/index.php/jml/article/view/625.