Dahadi, Dedi Rrianto, and Suteddy Yusup. “The Impact of Leaders Competence towards Customer Satisfaction through Employee’s Performance in The Ritz-Carlton Jakarta”. Journal of Management and Leadership 3, no. 2 (November 15, 2020): 1–18. Accessed June 13, 2025. https://jurnal.tau.ac.id/index.php/jml/article/view/180.