PASARIBU, ST, MM, A. Application of QFD in Tanri Abeng University. Journal of Management and Leadership, [S. l.], v. 2, n. 1, p. 36–41, 2019. Disponível em: https://jurnal.tau.ac.id/index.php/jml/article/view/48. Acesso em: 17 jun. 2025.